cbaji Privacy Policy
Your personal information matters to us. This policy describes how cbaji collects, stores, and protects your information.
1. Introduction
cbaji is an online entertainment platform offering casino games, sports betting, and live casino services to users in Bangladesh. This Privacy Policy ("Policy") governs how your personal information is handled when you use cbaji's website and related services.
By using cbaji's services, you confirm that you have read and agreed to the terms of this Policy. This Policy applies alongside cbaji's Terms and Conditions. In the event of any conflict, the Terms and Conditions shall take precedence.
This Policy applies to individuals aged 21 and above, as all cbaji services are available to users aged 21+ only.
2. What Information We Collect
cbaji collects your information for various purposes. The types of information collected and how they are gathered are described in detail below.
2.1 Registration and Account Information
Information you provide when creating an account:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID card or passport details (for identity verification)
- Current address within Bangladesh
2.2 Financial Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, or Rocket mobile wallet number
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
- Payment method validity period
2.3 Usage and Activity Information
Information collected automatically while using the service:
- Login and logout times and dates
- Games played and betting history
- Device type, operating system, and browser
- IP address and approximate geographic location
- Session duration and page visit patterns
2.4 Communication Information
Information collected when you contact us:
- Live chat conversation details
- Email content and time of sending
- Details of complaints or requests
- Support ticket information
3. How Your Information Is Used
cbaji uses your information only for the purposes listed below and never for unnecessary or unauthorised purposes.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Managing registration, login, password recovery, and account settings | Performance of contract |
| Identity Verification (KYC) | Verifying identity to prevent fraud and ensure account security | Legal obligation |
| Transaction Processing | Completing deposit and withdrawal processes | Performance of contract |
| Customer Support | Providing 24/7 support via live chat and email | Legitimate interest |
| Security Monitoring | Detecting unusual activity and preventing fraud and abuse | Legitimate interest and legal obligation |
| Bonuses and Promotions | Providing applicable bonuses such as the welcome bonus and weekly reload offers | Performance of contract |
| Service Improvement | Analysing user experience and improving the platform | Legitimate interest |
cbaji never sells your information to third parties. Any instance of information sharing is described in detail under Section 5 below.
4. Cookies and Tracking Technologies
Cookies and similar technologies are used to keep cbaji's website running properly. Cookies are small text files stored on your device that help remember your identity and preferences on future visits.
Essential Cookies
These cookies are essential for the basic operation of the website. They are used to maintain login sessions, manage security tokens, and handle page navigation. These cookies cannot be disabled.
Functional Cookies
These cookies remember your language preferences, game settings, and information from previous sessions. Disabling them may cause some convenient features to stop working.
Analytics Cookies
These cookies collect site usage statistics, such as which pages are visited most often and how long users stay on the site. This information is not personally identifiable and is used to improve the service.
Cookie Controls
You can control or delete cookies through your browser settings. However, deleting essential cookies may affect some core site functions and may cause login issues.
5. Sharing Information with Third Parties
cbaji does not sell, rent, or exchange your personal information with third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Some trusted technology and payment partners operate the cbaji platform. Necessary information is shared with mobile banking providers such as bKash, Nagad, and Rocket for payment processing. These partners are required to comply with cbaji's privacy standards.
5.2 Game Content Providers
Game session information may be shared to run the software of Evolution, Pragmatic Play Live, PG Soft, JILI, and other game developers. This information is used only to operate the game properly and no personally identifiable information is disclosed in this process.
5.3 Legal Obligations
cbaji may be required to disclose information to comply with a court order from a competent authority, a lawful request from an investigating body, or applicable law. In such cases, cbaji always discloses only the minimum information necessary.
5.4 Fraud Prevention
Relevant information may be shared with security agencies to investigate account fraud, money laundering, or other misuse. This is done to protect all genuine users of the platform.
6. Data Security Measures
cbaji applies industry-standard technical and administrative measures to keep your information secure. The main layers of protection are described below.
SSL Encryption
SSL/TLS encryption is active on cbaji's site, meaning all information sent between your browser and our servers is encrypted. Third parties cannot read this information.
Password Protection
Your password is never stored as plain text. We use strong cryptographic hashing methods, so our staff cannot view your password either.
Access Controls
Only authorised cbaji staff can access your information, and they can only view what is necessary for their work. All access is logged and reviewed regularly.
Regular Security Reviews
cbaji regularly tests the security of its systems and quickly addresses any vulnerabilities. Our team stays alert to new security threats.
Data Breach Response
If a data breach occurs and it affects your personal information, cbaji will promptly notify you and the relevant authorities.
7. Data Retention Period
cbaji retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Active Account Data
All information is retained for as long as your account is active. This includes account details, transaction history, game records, and communication information.
After Account Closure
Even after an account is closed or deactivated, financial information and identity verification documents are retained for a defined period as required by applicable law. After this period, information is securely deleted.
Backups and Archives
Information may be held in system backups and is managed securely. Removing information from backups may take additional time, but this information is not actively used.
8. Your Information Rights
As a cbaji user, you have several important rights over your own information. Each right and how to exercise it are explained below.
Right to Access
You can request at any time to know what information cbaji holds about you. We will provide you with a full summary within a reasonable time.
Right to Correction
If any information in your account is incorrect or out of date, you can request that it be corrected. You can change some information yourself in your account settings; for other changes, contact the support team.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, if there are legal obligations, ongoing disputes, or active financial transactions, full deletion may not be possible.
Right to Object to Processing
You may object to your information being processed for marketing communications or analytics purposes. In such cases, cbaji will review your request and take appropriate action.
9. Protection of Minors' Information
cbaji strictly prohibits anyone under the age of 21 from using its services. This platform is for users aged 21+ only.
Age is verified during the registration process. If cbaji becomes aware that information from a minor has been collected, that account will be closed immediately and the collected information will be deleted.
To learn more about responsible gambling, please read our Responsible Gaming Guidelines, which cover the protection of minors and many other important topics.
10. Data Transfer and Storage
cbaji's servers and data centres may be located in multiple places. Even if your information is stored or processed outside Bangladesh, cbaji ensures that the same standard of protection is maintained.
All applicable legal safeguards for international data transfers are followed, and recipient parties are required to comply with cbaji's privacy standards.
11. Third-Party Services & Links
cbaji's platform is connected to various game providers and payment services. These third parties have their own privacy policies, which will apply when you use their services.
cbaji is not responsible for the data protection practices of these third parties. However, we work only with trusted and recognised partners.
12. Policy Changes & Updates
cbaji reserves the right to change, add to, or amend this privacy policy at any time. For significant changes:
- A notice will be sent to your registered email address.
- A notice will be clearly displayed on the site's home page.
- The date of the change will be updated at the top of this page.
- If you continue to use cbaji's services after a new policy takes effect, you will be considered to have agreed to the updated policy.
If you have any questions about this policy, visit our About Us page to learn more about cbaji, or read the Frequently Asked Questions (FAQ) section for answers to common questions.
13. Contact Us
For any questions, complaints, or requests regarding this privacy policy or your personal information, please contact cbaji's support team:
Live Chat Support
cbaji's live chat service is active 24 hours a day, 7 days a week. Support is available in both Bengali and English. This is the most effective channel for quick assistance with privacy-related matters.
Contact by Email
Send an email for formal requests related to data rights. Email address: