cbaji Responsible Gaming — Your safety is our priority
Gaming is for fun — not for stress or harm. cbaji believes every player should have full control over their budget and time. Learn about our protection tools, warning signs, and ways to get support on this page.
Bet responsibly
cbaji operates as a form of entertainment. Whether it is casino games or sports betting — it is not a reliable way to earn money, but a source of entertainment. That is why it is important to understand your own means and limits before playing.
Our Terms and Conditions clearly state that only individuals aged 21 or above may open an account and place bets at cbaji. Minors are not permitted to create accounts, and any such account found will be closed immediately.
If while playing you find it hard to make decisions, are betting more to recover losses, or hiding your gambling from family — these are important warning signs. Our support team is available 24 hours a day.
For more information on problem gambling, visit cbaji's FAQ page — it has answers to common questions about self-exclusion, budget limits, and how to get help.
Age limit is mandatory
To use any casino game or sports betting service at cbaji, you must be at least 21 years old. An account cannot remain active without age verification.
Tools to keep yourself protected
cbaji provides several protection tools you can use to keep your gaming habits in check.
Set a deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, the system will automatically stop accepting further deposits.
Session time limit
Set a time limit in advance for how long you can play in one session. The session will end automatically when that time is up.
Self-Exclusion
You can close your account for a set period or permanently. Logging in is completely blocked during this time.
Loss limit
Set a cap on the maximum amount you can lose within a set period. Once the limit is reached, placing bets will stop.
Cool-off period
If you want to take a short break, you can request to temporarily close your account for anywhere from 24 hours to 30 days.
Direct support
If you have trouble using any tool or have any doubts, contact us via live chat or email.
Request self-exclusion
If you feel you need a break, let our support team know directly through the form below. We will take action within 24 hours.
In addition to filling out this form, you can also make the request directly via live chat.
Recognise the warning signs
If you notice any of the following signs in yourself, be cautious and speak with cbaji's support team.
Betting beyond your budget
Using money meant for essential expenses or borrowing to play — this is a serious warning sign.
Chasing losses
If the thought of placing bigger bets to "win back" what you lost comes to mind, stop.
Hiding from family
A tendency to hide your playing time, money spent, or wins and losses from family or close ones.
Loss of control
Continuing to play even after deciding to stop, or playing for longer than intended.
Stress and anxiety
Feeling restless, irritable, or stressed when you are unable to play.
Impact on work and relationships
Continuing to play at the expense of work, family, or friendships, or lying about your gambling.
Ways to get help
If you are struggling, do not face it alone — reach out through any of the options below.
cbaji live chat
Chat directly in Bengali or English, 24 hours a day, 7 days a week. Self-exclusion or limit requests can be made instantly.
Email support
If you want to provide more detail, write to cbaji's support email. All types of protection requests can be made by email.
Family and close ones
Talk to trusted family or friends. Support from loved ones is a great source of strength on the road to recovery.
Professional advice
Speak with a psychiatrist or counsellor. Many organisations in Bangladesh offer free advice for gambling-related problems.
Under cbaji's Privacy Policy, the details of your support request are kept completely confidential. Seeking help takes courage — do not hesitate.
Core principles of responsible gaming
cbaji believes that playing within the right limits can be an enjoyable experience. But when gaming starts to affect other areas of your life, stopping and seeking help is the wisest thing to do.
Set a budget
Before playing, decide the maximum amount you can spend on entertainment this month. Sit down to play mentally prepared to lose that amount. Never take money from household expenses, savings, or emergency funds to bet with.
Set a time limit
Playing for hours on end reduces your judgement and increases the risk of making poor decisions. Use cbaji's session time tool — the session will end automatically after the set time and you will have a chance to take a break.
No impulsive betting
Betting when under stress, feeling low, or angry is dangerous. Play for entertainment, not to win. If you have a big loss on a given day, do not try to play again that day — the situation usually gets worse.
Protecting minors
If anyone under 18 lives in your home, make sure they cannot access your cbaji account in any way. Always log out after logging in and never share your password with anyone. cbaji is very strict about child protection — see our About Us page for more details.
Can gambling cause addiction?
Yes, it can. Gambling causes the brain to release dopamine, which creates a feeling of pleasure. Some people lose control while repeatedly seeking that feeling. This is a recognised mental health condition and it can be treated. There is no shame in it — with the right support, it is possible to overcome the problem.
What can family members do?
If someone close to you seems to be affected by problem gambling, speak to them directly and with empathy. Stand by them without blame and encourage them to seek professional help. cbaji's support team also responds to requests made on behalf of family members.